Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions. 

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We ask that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, Master-Card, Discover, Care Credit, cash.  Personal checks are accepted subject to check approval.  To apply for care credit, go to www.carecredit.com 

• Deposit is required for ALL drop-off services

• Photo ID is required for ALL payments made by Check, Credit Card or Debit Cards

Boarding Policy

• Drop off between 7:30am and 4:30pm

• Proof of Vaccines administered by Veterinarian

• Pet must be flea & tick free OR treatment is required upon arrival

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash. 

General Information

• $10 fee applies to prescription refills unless the refill was requested 24 hours in advance

• Food placed on hold will only be held for 48 hours