Here at Best Friends it is our policy to accept pre-payment for pets who are new to our clinic to ensure your appointment reservation for health care. There is a $10 non-refundable fee deducted from pre-payment if your appointment is canceled. Appointment pre-payment will be kept in its entirety in the case of a no call, no show or if your appointment is not canceled within 4 hours in advance.
To ensure ample time for scheduled appointments and surgical procedures we work by appointment only. Walk-ins may be taken on a case-by-case basis. Emergency situations will always take priority for the safety of the pet. Walk-ins, if approved to be seen, may be subjected to an after hours walk-in fee. Late appointments past 10 minutes are subject to a late fee or may require a reschedule. 4 hour cancellation notice is required to remain in good standing with our clinic. If your appointment is early in the morning it must be canceled by 5 pm the night before.
Medication & Refill Policy
Medication refill requests are subject to Doctor's approval. All refills must be requested no less than 24 hours in advance. Express pick-up is available for prescriptions that are needed same-day for service charge of $5 on non-DEA Controlled Drugs and $10 on DEA Controlled Drugs. Please allow 24-48 hours for all prescriptions to be filled.
For medications that need to be compounded we require a non-refunable pre-payment and a non-refundable compounding fee of $17.50 will be applied, as well. 48 hours is given to pick-up compounded scripts once they are ready. After 48 hours the prescription will be discarded.
To protect your privacy and your pet's health we do not email or fax prescription requests to 3rd party pharmacies.